Problem: Customers became frustrated when their check deposits were rejected. They would receive an error code without a solution on how to resolve it every time their amount exceeded limitations.

Goal: Alleviate frustration for mobile app users by adding an information icon and briefly explaining the limitations of depositing checks.

Solution: Initially, the copy was one lump paragraph, which seemed overwhelming and busy to read. To simplify the text and adhere to the brand’s voice and tone, I suggested the following:

• Updated, concise copy to reduce redundancy

• Bolded text to call out both limitations

• Separated text into three sections to make it less overwhelming (bullets were not an option)